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Total Quality Management in Human Service Organizations Toward the 21st Century (Springer Series on Social Work) by

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Published by Springer Publishing Company .
Written in English


  • Popular medicine,
  • Total quality management in human services,
  • Public Policy - Social Services & Welfare,
  • Quality (Management),
  • Social Work Administration,
  • Business & Economics,
  • Politics / Current Events,
  • Total quality management in hu,
  • Business/Economics,
  • General,
  • Quality Control

Book details:

Edition Notes

ContributionsJohn Joseph Gunther (Editor), Frank Hawkins (Editor)
The Physical Object
Number of Pages236
ID Numbers
Open LibraryOL8166108M
ISBN 100826193404
ISBN 109780826193407

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Total Quality Management (TQM) is shaping the management of the s. This book is the first to present TQM concepts with social service administrators in mind. With examples drawn from public administration, gerontology, public health and non-profit-making organizations, the book 4/5. Total quality management in human service organizations / Lawrence L. Martin. p. cm.—(Sage human services guides; vol. 67) “Published in cooperation with the University of Michigan School of Social Work.” Includes bibliographical references. ISBN (cl.).—ISBN (pbk.) 1. Human services—United . Total Quality Management in Human Service Organizations is a good "backgrounder" for human service administrators and organizations prior to undergoing a more detailed agency discussion of, or training in, TQM. It is also of great value to students and faculty in social work administration programs . All the examples used in this volume are drawn from the fields of public administration, gerontology, public health, and management of nonprofit organizations. Total Quality Management in Human Service Organizations is a good "backgrounder" for human service administrators and organizations .

Books shelved as tqm: Total Quality Management by Dale H. Besterfield, Total Quality Management by James R. Evans, Quality Software Management V 1 – Syst. Total Quality Management (TQM) is one of the hottest topics in the management literature of the business sector today. Kennedy's book is one of the first devoted to applying the principles of TQM to the management of nonprofit organizations. In his book Total Quality Management in Human Service Organizations, Professor Martin points out that conventional management philosophy upholds that: 1. profits and “bottom line” are the number one driving force in management. Total quality management in service sector: A literature review Article (PDF Available) in International Journal of Business Innovation and Research 6(3) May w Reads.

Total Quality Management (TQM) is an important aspect of current management thought. However, the human resource management implications of TQM have still to be subjected to detailed analysis and . Total quality management and human service organizations --Total quality management: a model of implementation --The tools of total quality management --The St. Joseph's Health Centre story / Philip C. Hassen, MA --Freeport Hospital Health Care Village / Patricia A. Henderson, RN, CHE --"Quality Oklahoma" and the Oklahoma Department of Human Services . Total Quality-Oriented Human Resources Management DAVID E. BOWEN EDWARD E. III How important are human resources issues in creating quality-oriented organizations? Here is Tom . A vital quality improvement process, known as Total Quality Management (TQM), is being utilised by numerous organisations worldwide with its success being displayed with increases in service.